Assono perFORMance
Call analyst

Analyse the efficiency of your telephone customer relationship activity! PerFORMance is a full-featured call analysis application that enables managers to measure and analyse the efficiency of telephone operators. PerFORMance is a statistical and reporting software complementing Aastra (formerly known as Ericsson) MX-ONE Telephony Server and Telephony Switch, and also Ericsson MD110 (BC10 and newer) PBX units.

The statistical processing of incoming calls helps you analyse the performance of your employees and phone operators. The purpose of perFORMance is to implement a statistical analysis of ringing and conversation time of answered and unanswered incoming calls on selected extensions of a PBX by means of processing various call scenarios. You can watch a demo video about the application.